Unfortunately, it is not possible to move in earlier. But in exceptional circumstances we may be able to sort something out, please contact us and we can always look into this for you.
退押金政策
2. REFUNDS DURING THE COOLING-OFF PERIOD
2.1 Clause 7 of the Booking Terms and Conditions states that a person is entitled to a refund if they cancel their agreement within the Cooling-Off Period* from the earlier of the date the initial advance rent payment has been made and a Booking Confirmation has been received.
2.2 Subject to paragraph 2.3 below, if you cancel within this Cooling-Off Period then you will receive a refund of all amounts paid and will not be liable to make any further payment.
2.3 If the Start Date occurs prior to the end of the Cooling-Off Period, you waive your right to a Cooling-Off Period and you will need to follow the replacement process at paragraph 6.2 of the Residence Agreement ("Student's right to terminate") if you wish to cancel. In these circumstances paragraph 3 below will apply.
2.4 During the Cooling-Off Period, to cancel your agreement you must inform us in writing by sending an email to bookings.uk@scape.com. This will need to be received on or before the last day of the Cooling-Off Period.
2.5 Once the Cooling-Off Period has expired or the Start Date has occurred then you will need to follow the replacement process at paragraph 6.2 of the Residence Agreement ("Student's right to terminate") if you wish to cancel. In these circumstances paragraph 3 below will apply.
*Between the dates of 1st November to 30th June, there is a cooling off period of seven (7) days after the Initial Payment has been made and a Booking Confirmation has been received. Between the dates of 1st July to 31st October, there is a cooling off period of forty eight (48) hours after the Initial Payment has been made and a Booking Confirmation has been received.
3. REFUNDS WHERE A SUITABLE REPLACEMENT PERSON IS FOUND
3.1 If, in accordance with paragraph 6.2 of the Residence Agreement, you wish to cancel and you have found a Suitable Replacement Person who has entered into a residence agreement (similar in form to the Residence Agreement) with the Licensor (the "SRP Residence Agreement"), we will refund any Residence Fee paid by you which the Suitable Replacement Person has either paid to us or has taken on liability for under the SRP Residence Agreement, subject to deduction of a £350 administration charge.
3.2 If the refund due back to you under paragraph 3.1 of this policy is less than £350, you will be required to pay us the shortfall between the refund due and the £350.
房间分配政策
可以选择不同价格的楼层,但房间会随机分配.
宠物政策
禁止养宠物
换房政策
Between the dates of 1st November to 30th June, there is a cooling off period of seven (7) days after the Initial Payment has been made and a Booking Confirmation has been received. Between the dates of 1st July to 31st October, there is a cooling off period of forty eight (48) hours after the Initial Payment has been made and a Booking Confirmation has been received.
转租政策
不允许
退租政策
8.1.2. agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing;
8.1.3. acknowledge that if we do not receive the Initial Payment from you by the agreed date in the Particulars, we may cancel your Reservation and these Booking Terms and Conditions and you will have no claim against us as a result;
8.1.4. acknowledge that if we do not receive the Required Documentation prior to your Check-In Date then we may cancel your Reservation and these Booking Terms and Conditions and you will have no claim against us as a result;
8.1.5. acknowledge that if you provide false information as part of the Reservation process, then we may cancel your Reservation and these Booking Terms and Conditions and you will have no claim against us as a result;
8.1.6. acknowledge that if you fail to pay any Instalment by the date agreed in the Payment Schedule, we may exercise our rights under these Booking Terms and Conditions; and
8.1.7. acknowledge that if we terminate your Residence Agreement after the Start Date in accordance with paragraph 6.1 (Licensors right to terminate) of the Residence Agreement, your obligation to pay any remaining Instalments of the Residence Fee shall continue notwithstanding termination of the Residence Agreement.
吸烟政策
禁烟
Check-in 指南
Monday-Sunday 2pm-8pm For check-in, don't forget to bring:
Proof of ID like your passport/ driving license University documents and acceptance letters Student finance documents
Other useful items:
National Insurance card Bank account details and bank cards Passport photos Railcard and discount cards Prescriptions and other important docs
Check-out 指南
In the week before your contract end date, you will be asked to organise a room inspection for any damages. Once this is done, you just need to return your keys (room, post box and safe box) to reception and we can check you out, you must speak to us and complete a departure form.
双人入住政策
可双人入住的房型
Large Studio:
每周加价£30
Premium Studio:
每周加价£30
常见问题
什么时候是付房租的截止日?
请进入你的公寓Student Portal界面或者在邮箱里搜索,点击Review My Contact进入合同查看界面,查看合同上的付房租截止时间。具体时间以合同的due date为准。对应的关键信息为【Balance】该支付项目当前总共需要支付金额【Due Date】支付截止日(格式 日/月/年)请在due date前付清房租